Shipping Policy
Shipping Policy
OneXPlayerStore ships to almost every country worldwide. We partner with leading domestic and international logistics carriers to ensure your package is delivered safely and on time.
Method of Transport:
-
●For device orders (e.g., handheld consoles):
We use major international carriers such as DHL, UPS, or FedEx. -
●For non-device orders (e.g., accessories, spare parts, protective cases):
We use SF International (SF Express) or Yanwen for shipping.
| Shipping Method | Order Type | Region | Cost | Transportation Time |
|---|---|---|---|---|
| Standard Shipping | non-device | Worldwide | $19.00 | 15-25 Business Days |
| Free Shipping | device | United States, United Kingdom, Australia, New Zealand, Vietnam, Indonesia, Cambodia, Lao, People's Democratic Republic, Mexico, Japan, Liechtenstein, Luxembourg, Malta, San Marino, Bailiwick of Guernsey, Jersey, Slovakia, Hungary Denmark, Ireland, Norway, Finland, Philippines, Negara, Brunei, Darussalam, France, Spain, Austria, Belgium, Czech Republic, Germany, Greece, Italy, Netherlands, Poland, Sweden, Switzerland's, Thailand, Malaysia, Singapore, Korea, Canada | $0 | 7-12 Business Days |
| Remote Area Shipping Fee | device | Mongolia, Puerto Rico, Chile, Colombia, Sao Tome and Principe, U.S.Virgin Islands, Montenegro, Serbia, Falkland Islands (Islas Malvinas), Egypt, Ethiopia, Kenya, Mauritius, Morocco, Somalia, Panama, Bahrain, Israel, United Arab Emirates, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Slovenia, Pakistan, South Sudan, Andorra, Gibraltar, Canary Islands, Faroe Islands, Greenland, Iceland | $30.00 | 7-12 Business Days |
| Remote Area Shipping Fee | device | Sierra Leone, Afghanistan, Albania, Bosnia and Herzegovina, Croatia, Georgia, Kyrgyzstan, Republic of Moldova, Uzbekistan, Nauru, Niue, American Samoa, Cook Islands, Fiji, Guam, Kiribati, Micronesia, New Caledonia, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, India, French Polynesia, Maldives, Samoa, Timor-leste, Bangladesh, Bhutan, Myanmar, Nepal, Sri Lanka, The Republic of Marshall Islands, Anguilla, Antigua and Barbuda, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Comoros, The Republic of Congo, Costa Rica, Djibouti, Dominica, Dominican Republic, El Salvador, Equatorial Guinea, Eritrea, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea-bissau, Guyane French, Guyana, Haiti, Honduras, Jamaica, Jordan, Lesotho, Madagascar, Malawi, Martinique, Mauritania, Mayotte, Montserrat, Mozambique, Nicaragua, Oman, Qatar, Reunion, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Senegal, Seychelles, Suriname, Swaziland, The Commonwealth of The Bahamas, Togo, Trinidad and Tobago, Turks and Caicos Islands, United Republic of Tanzania, British Virgin Islands, Zambia | $50.00 | 7-12 Business Days |
Shipping costs, methods, and delivery times may vary due to changes in logistics policies or unforeseen events in certain regions (such as war or natural disasters). Thank you for your understanding and support.
All orders will be dispatched from our warehouse within 3 business days. During peak periods such as Black Friday, Cyber Monday, and Christmas, dispatch time may extend up to 7 business days.
Please note:
- ●Shipping time does not include processing time.
- ●Total delivery time = processing time + shipping time.
Before shipment, all products undergo strict quality control checks and testing to ensure they meet our standards.
The average processing time is approximately 3 business days, but it may vary depending on inventory availability.
If you have any questions, please visit our contact page at the bottom of the website or reach out to our support team.
Transportation Cost
Shipping costs are calculated based on order type, value, and destination.
You can view the exact shipping fee at checkout before completing your order.
Taxation Information
For most countries, customs duties or VAT may apply according to local regulations. Please check with your local customs authority for more details.
How to Track Your Order
Once your order is shipped, a tracking number will be sent to your email. Please allow 2–3 days for the tracking information to become active.
You can track your order via the following platforms:
-
●Device Orders:
DHL: https://www.dhl.com/sg-en/home/tracking.html?locale=true
FedEx: https://www.fedex.com/en-sg/tracking.html -
●Non-Device Orders:
SF International: https://iuop.sf-express.com/#/ipcs/orderManage/orderSearch
Yanwen: https://portal.yw56.com.cn/smallBag/orderManagement/orderList
Contact Us
If you have any questions, please contact our customer support team:
📧 support@onexplayerstore.com