Contact Us
Contact the Right Team
To help us respond as quickly and efficiently as possible, please send your inquiry to the appropriate team below.
Pre‑sales, Orders & Shipping
For product questions before purchase, order status, shipping, customs declarations and customs clearance:
hi@onexplayerstore.comAfter-sales Hardware Support
For hardware faults, warranty service, repairs, replacement parts and other hardware‑related issues:
support@onexplayerstore.comAfter-sales Software Support
For drivers, firmware, system setup, ONEXPLAYER software and other software‑related troubleshooting:
service@onexplayerstore.comBusiness Partnerships
For distributor and reseller inquiries, KOL/creator and media collaborations, and other business partnerships:
jason@one-netbook.comHelp Us Assist You Faster
For order‑related inquiries, please include your order number and the email address used at checkout.
For technical support, please include your product model, serial number and a brief description of the issue. Photos or videos may also be helpful when applicable.
We aim to respond within one business day. Thank you for your understanding and cooperation.
