We will match the plug adapter based on your country. If you have specific requirements, please contact our customer support at support@onexplayerstore.com for a custom adapter.

Yes, the OneXConsole feature will continue to be updated.

We offer a 7-day return policy for quality issues with free refunds or exchanges. We also provide a one-year warranty covering repairs and shipping costs for non-human damage.

If you encounter any technical issues, please don't hesitate to contact our support team at support@onexplayerstore.com.

The ONEXPLAYER series device is equipped with an automatic calibration function for the joystick to ensure automatic recovery after long-term use and maintain the best accuracy. The main reason for the movement of individual joystick is that the shortcut keys conflict when installing some software. Please contact us (support@onexplayerstore.com) to obtain the corresponding driver to solve this problem.

Please note that system restoration will wipe out all your data. Back up your data before restoration.

Step 1: Press the Power button for 1.5 seconds (power light is ON and screen is not ON), and then press and hold the "Home" key + click "Volume +" key.

Step 2: Enter the Select page, activate Keyboard and Mouse mode, or connect an external keyboard and a mouse, and select "UEFI OS."

Step 3: Press the * button corresponding function in keyboard and mouse mode.

Step 4: After entering the Restoration page, select "System Recovery" to restore. Make sure there is at least 60% battery life left or the device is plugged in.

Please ensure that your ONEXPLAYER screen is not covered by a tempered glass protector as it may impact the joystick. If this issue persists, please contact us at support@onexplayerstore.com, and we will respond to you as soon as possible.

Please press the back key while pressing the left joystick, and then press the trigger key on the right to turn off or turn on the vibration.

Please make sure to use the original charger and charging cable to charge the device because the charging power of the plug of each ONEXPLAYER series is different, and the device has been specially debugged for the charging plug and charging cable of each model.

The ONEXPLAYER series device can play most 3A games on the market. Please ensure that the game patch has been installed, check whether the files installed by the game have changed (including folder path, files, etc.), and finally update the latest graphics card driver on the Intel or AMD official website.

You can press the mute button on the left-hand side on the back to mute the fan.

Some 3A games require higher graphics performance. We recommend adjusting the screen resolution to 1280*800 to run such games to improve FPS.

To create a partition, please follow the following steps:

Step 1: Right-click "This computer" and select "Management" and then "Disk Management."

Step 2: Right-click the disk to be partitioned and select "Compressed Volume" and enter the compressed space.

Step 3: Right-click the compressed space and select "Allocate Volume."

Yes, it has a MicroSD 2.0 slot, with a theoretical transfer speed up to 100MB/s and supports cards up to 1TB.

Yes, both screens support touch input.

The battery is 3.85V 5600mAh. In actual tests, it can run games like Honor of Kings for around 5 hours.

It has one fully-featured USB-C port that supports OTG. The port supports charging, USB 3.1 Gen 2 data transfer up to 10Gbps, and video output via HDMI and DisplayPort (DP). Current testing confirms stable DP output at 1920×1080 @ 60Hz. Only digital audio is supported via USB-C (no analog headphone support).

Note: The included USB-C cable does not support HDMI or DP video output. Users will need to purchase a compatible cable separately.

It features a 6.01"OLED main screen and a 3.92" OLED secondary screen, both with a 60Hz refresh rate and a maximum brightness of 450 nits.

It has R1, R2, and R3 buttons, but not M1, M2, L4, or R4. They are standard buttons, not customizable macro buttons like elite controllers.

ONEXSUGAR is powered by Qualcomm's most advanced chip for Android gaming handhelds — the Snapdragon G3 Gen 3. This chip uses a SoC (System-on-Chip) architecture, meaning the CPU and GPU are integrated on the same chip and share the main system memory (RAM). Therefore, there is no dedicated VRAM.

With 16GB of RAM, it can allocate up to 5–6GB. In general, more available VRAM leads to noticeably better emulator performance.

OneXSugar runs on the Android operating system and has the technical performance to run mainstream Android games. However, specific game compatibility should be based on the official requirements of the developer. It is recommended to download genuine games through official channels to ensure the best experience.

You can configure dual-screen functionality in the built-in Sugar Console app for customized mapping, even for apps without native dual-screen support.

You can split display content and show different screen ratios on each screen as desired.

No, the OneXPlayer G1 does not currently support VRR.

The OneXPlayer G1 supports a 144Hz refresh rate, and it also supports a 60Hz refresh rate.

No, the OneXPlayer G1 features an 8.8-inch LTPS display with a resolution of 2560x1600 and a color gamut covering 133% sRGB, offering vibrant and smooth visuals.

The OneXPlayer G1 features a native vertical screen (portrait orientation).

The OneXPlayer G1 has a battery capacity of 51.97Wh, or 13500mAh.

The OneXPlayer G1 comes with a 65W GaN fast charger that can charge the battery to 50% in just 25 minutes.

Yes, the OneXPlayer G1 features a dual-mode keyboard with a physical removable keyboard that includes a touchpad, and a virtual keyboard with a complete touch surface for smooth input.

The physical keyboard connects via pogo pins to the device. When detached, it can connect via Bluetooth using the BLE protocol.

The OneXPlayer G1 has two full-function USB 4.0 ports, one native Oculink interface, one USB-A 3.2 port, one 4.0 TF card slot, and a 3.5mm audio jack.

Yes, it supports a variety of devices and external GPUs via its multiple interfaces.

The OneXPlayer G1 is ergonomically designed with a comfortable grip to ensure easy and comfortable use.

The OneXPlayer G1 offers RAM options of 32GB and 64GB (non-upgradable). The NVMe storage uses an M.2 2280 PCIe 4.0x4 SSD, which is upgradeable, though official support for upgrades is not recommended.

The internal touchpad offers high sensitivity, allowing smooth, lag-free typing and gesture control, ensuring an enhanced user experience.

Yes, the OneXPlayer G1 comes with the original screen protector applied. Additional accessories are available for purchase separately.

No, the OneXPlayer G1 screen does not support stylus input, so the X1 stylus will not work on it.

The OneXPlayer G1 uses an M.2 PCIe 4.0 NVMe 2280 SSD. Specific brand and model information is not provided.

No, the OneXPlayer G1 supports PCIe 4.0, not PCIe 5.0.

ONEXGPU 2's external power supply prevents extra heat buildup, offers 330W of power, and makes maintenance easier compared to eGPUs with built-in power supplies.

The 100W reverse power supply provides more stable power, allowing devices to use high-power and turbo functions, which 65W cannot support.

Yes, ONEXGPU 2 can charge any Type-C device with up to 100W of power using the PD fast-charging protocol.

ONEXGPU 2 supports M.2 2280 NVME SSDs with PCIe 3.0 speeds. Smaller SSDs like 2242 and 2230 are also compatible but lack mounting screw holes.

The maximum transfer speed is 8Gbps, shared with the GPU through OCuLink or USB4.0 interfaces.

OCuLink has 64Gbps, while USB4.0 offers 40Gbps. OCuLink has nearly no bandwidth loss, while USB4.0 has around 15%.

SSDs use a maximum of 8Gbps bandwidth, and both OCuLink and USB4.0 offer sufficient bandwidth to prevent any significant impact on GPU performance.

Yes, drivers are required. You can download the drivers for ONEXGPU 2 from the DRIVER DOWNLOAD section on the website. Simply select ONEXGPU 2 to begin the download.

ONEXGPU 2 works with ONEXPLAYER models that have Thunderbolt 3, Thunderbolt 4, or OCuLink ports.

ONEXGPU 2 is made of durable 6063-grade aluminum alloy, measuring 229.5mm x 175mm x 43mm and weighing 1590g.