And no Support responses for months even before that?
Hey, I LOVE my 5800u Mini, have had zero issues, and I've got a pre-order in for a Mini Pro, but I'm hesitating with the apparent lack of support by the company in their own forums. I wonder if people have better success reaching via email for support, or is a lack of support an issue with this company?
we will check and response here also
@ONEXPLAYER That's great! Perhaps you could check the forums once a day to respond to issues put forth by your customers? I love my Mini, and have no issues right now, but good customer service can help attract new customers and keep old customers buying new products.
@Mark G
We are very sorry for the inconvenience. We have well informed the customer service team to ensure that all the questions from our users can get a fast response within 24-48 hours.
In addition, if you have any questions, please feel free to contact us through our discord channel, facebook messenger or send us email at support@onexplayerstore.com, we will reply to you as soon as possible.
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