We will match the plug adapter based on your country. If you have specific requirements, please contact our customer support at support@onexplayerstore.com for a custom adapter.

Yes, the OneXConsole feature will continue to be updated.

We offer a 7-day return policy for quality issues with free refunds or exchanges. We also provide a one-year warranty covering repairs and shipping costs for non-human damage.

If you encounter any technical issues, please don't hesitate to contact our support team at support@onexplayerstore.com.

The ONEXPLAYER series device is equipped with an automatic calibration function for the joystick to ensure automatic recovery after long-term use and maintain the best accuracy. The main reason for the movement of individual joystick is that the shortcut keys conflict when installing some software. Please contact us (support@onexplayerstore.com) to obtain the corresponding driver to solve this problem.

Please note that system restoration will wipe out all your data. Back up your data before restoration.

Step 1: Press the Power button for 1.5 seconds (power light is ON and screen is not ON), and then press and hold the "Home" key + click "Volume +" key.

Step 2: Enter the Select page, activate Keyboard and Mouse mode, or connect an external keyboard and a mouse, and select "UEFI OS."

Step 3: Press the * button corresponding function in keyboard and mouse mode.

Step 4: After entering the Restoration page, select "System Recovery" to restore. Make sure there is at least 60% battery life left or the device is plugged in.

Please ensure that your ONEXPLAYER screen is not covered by a tempered glass protector as it may impact the joystick. If this issue persists, please contact us at support@onexplayerstore.com, and we will respond to you as soon as possible.

Please press the back key while pressing the left joystick, and then press the trigger key on the right to turn off or turn on the vibration.

Please make sure to use the original charger and charging cable to charge the device because the charging power of the plug of each ONEXPLAYER series is different, and the device has been specially debugged for the charging plug and charging cable of each model.

The ONEXPLAYER series device can play most 3A games on the market. Please ensure that the game patch has been installed, check whether the files installed by the game have changed (including folder path, files, etc.), and finally update the latest graphics card driver on the Intel or AMD official website.

You can press the mute button on the left-hand side on the back to mute the fan.

Some 3A games require higher graphics performance. We recommend adjusting the screen resolution to 1280*800 to run such games to improve FPS.

To create a partition, please follow the following steps:

Step 1: Right-click "This computer" and select "Management" and then "Disk Management."

Step 2: Right-click the disk to be partitioned and select "Compressed Volume" and enter the compressed space.

Step 3: Right-click the compressed space and select "Allocate Volume."

We offer a 1-year warranty. For more warranty-related information, please contact us at:support@onexplayerstore.com

Yes, the X2 Mini Pro comes with a pre-applied soft screen protector.

X2 Mini Pro comes in three configurations, each available in two versions — the Standard Version and the Liquid-Cooled Version.

The Liquid-Cooled Version features a built-in liquid-cooling module and weighs 70g more than the Standard Version.

It is compatible with the OneXPlayer Frost Bay Liquid Cooling Unit, while the Standard Version is not.

The X2 Mini Pro features an 8.8-inch Native Landscape OLED display with a 144Hz refresh rate, Variable Refresh Rate (VRR) support, and HDR for vibrant colors, deeper blacks, and a smoother gaming experience.

Yes.

The X2 Mini Pro features our newly upgraded battery design, delivering improved sustained performance, enhanced thermal management, and a better overall user experience during extended gaming sessions

It’s a 240W GaN (Gallium Nitride) charger, rated at 20V ⎓ 12A, using a DC input.

The X2 Mini Pro does not have a built-in battery. Instead, it uses a removable external battery, allowing users to quickly swap batteries and extend playtime on the go.

There are two ways to connect the external battery:

1. Snap-on mount (directly attached to the back of the device)

2. Connection via cable between the battery and the handheld

Additionally, the handheld can be powered directly using the included DC charging cable.

Notes:

It is recommended to attach or remove the battery only when the device is powered off.

After connecting a different battery, please restart the device to ensure the system correctly recognizes the battery information.

If the power adapter is not connected, removing the battery will cause the device to shut down immediately.

No, there isn’t. Without the Frost Bay liquid cooling unit, both versions have a maximum TDP of 80W.

When connected to the OneXPlayer Frost Bay, the Liquid-Cooled Version can reach up to 120W TDP.

Yes.

Connect the included GaN charger to the OneXPlayer Frost Bay first. Then use the included DC-to-DC cable to connect the Frost Bay to the X2 Mini Pro.

In this configuration, the Frost Bay can provide both liquid cooling and power delivery to the handheld.

No, it cannot.

When the external battery is attached, it blocks the liquid-cooling interface. Therefore, the external battery and the OneXPlayer Frost Bay cannot be used at the same time.

When using the OneXPlayer Frost Bay, please use the included GaN charger to power the device.

X2 Mini Pro device charging methods:

1. Via GaN fast charging: Use a 240W GaN fast charger to power X2 Mini Pro through the DC port.

2. Using an 85Wh removable external battery.

3. Charging via USB ports (supports up to 100W input power).

X2 Mini Pro Battery Charging Methods:

1. Charging via X2 Mini Pro Device: When X2 Mini Pro is connected to power, it simultaneously charges the attached battery.

2. Charging via Dedicated Battery Dock: Place the battery directly on the official charging dock to charge.

Here are the current test results for different power input modes on X2 Mini Pro:

1. When powered only by the external 85Wh battery, the maximum tested TDP is 55W.

2. When powered by a 240W GaN fast charger, the maximum tested TDP is 80W.

3. For the liquid-cooled version connected to the Frost Bay cooling unit, it can reach 120W TDP.

4. When powered via the USB port, the maximum TDP is 55W, and the device can boot normally.

Charging logic:

During high-power operation, power is supplied only to the motherboard;

during low-power operation, the system can power the motherboard and charge the battery simultaneously

Yes, the OneXPlayer comes with a pre-applied soft screen protector.

OneXPlayer 3 features a built-in 85Wh high-capacity battery, providing long-lasting battery life for both gaming and productivity scenarios.

OneXPlayer 3 features a MicroSD 4.0 card slot, offering theoretical transfer speeds of up to 300MB/s and supporting MicroSD cards with capacities of up to 2TB.

OneXPlayer 3 is equipped with LPDDR5X memory running at 8533MT/s, delivering high bandwidth for gaming, multitasking, and AI workloads.

The keyboard connects via a magnetic Pogo Pin interface for quick attachment and reliable connectivity. It also features adjustable backlighting for enhanced usability in low-light environments.

Yes. Both devices feature the same 8.8-inch OLED native landscape display with a resolution of 1920 × 1200, a 30Hz–144Hz variable refresh rate, and support for both VRR and HDR technologies

Yes. Both devices utilize our latest-generation capacitive joysticks, featuring a 9mm stick height and a 22° tilt angle, providing precise control and enhanced durability.

OneXPlayer 3

Dimensions: 313 × 138 × 22 mm (at its thinnest point)

OneXPlayer X2 Mini Pro

Dimensions: 331 × 138 × 22 mm (at its thinnest point)

Compared with the OneXPlayer X2 Mini Pro, the OneXPlayer 3 is approximately 18mm shorter in width, making it more compact and portable while maintaining the same display size.

Yes, the Super X comes with a pre-applied soft screen protector.

Yes. Super X is manufactured in our own factory, allowing us full control over product quality, environmental standards, and sustainability practices.

Yes. Super X supports full local AI processing and includes our pre-installed OneXPlayer AI model for faster and more secure offline workflows.

Super X features a high-resolution display with excellent brightness and color accuracy, suitable for drawing, content creation, studying, and media consumption.

Yes. Any Bluetooth or USB controller is supported.

Yes. It runs IDEs smoothly, supports virtualization, and benefits from powerful AI coding assistance.

Super X can run Linux, and some features are still being continuously optimized.

DC port type: 5525

Connector type: XT60

Voltage: 20V / 12A

Frost Bay does not include an extra power adapter—it shares the same charger as the Super X.

Frost Bay is equipped with two DC ports:

The 240W GaN charger + DC cable connects to one of the DC ports to power Frost Bay.

The second DC port outputs power back to the Super X using a DC-to-DC cable (DC connector on both ends).

Frost Bay uses a quick-connect liquid-cooling interface that allows for easy refilling or coolant replacement when needed. The connector assembly has undergone durability, vibration, and sealing tests to ensure safety and reliability during daily use and transportation.

We aim to ship to most regions worldwide except areas with restrictions.

When Frost Bay is not connected, both the Standard Edition and Liquid-Cooled Edition of Super X maintain a stable maximum TDP of 75W.

No. Frost Bay does not transmit data, nor does it require any driver installation.

It connects to Super X via the liquid-cooling tubes, not through a USB interface, so data transfer is not possible.

Here is how it works:

On the software side, control is handled via Bluetooth. Our OneXConsole frontend already includes built-in support, and Super X automatically recognizes Frost Bay.

No manual Bluetooth pairing is required, but Bluetooth on Super X must remain turned on for proper communication.

This difference mainly comes from the thermal structure and overall chassis design.

APEX is an 8-inch handheld device with a thicker body, a larger cooling module, and a more efficient airflow design, allowing the Standard Edition to sustain 80W stably.

Super X, on the other hand, is a thin-and-light 14-inch performance tablet-laptop hybrid. Its internal cooling system must balance slimness, noise control, and overall temperature distribution. While the Super X Standard Edition can reach 80W, 75W provides better long-term stability and reliability.

This design choice ensures sustained performance, lower noise, and a more comfortable user experience.

If you need 120W performance (or might in the future), choose the Liquid-Cooled Edition + Frost Bay.

If you simply want the ability to reach 120W TDP but don’t plan to use it immediately, you can purchase the Liquid-Cooled Edition only — Frost Bay will be sold separately later on OneXPlayerStore.

If you don’t need 120W TDP and prefer a lighter device, the Standard Edition is the right choice.

No. When the Frost Bay liquid-cooling unit is not connected, both versions deliver the same thermal performance, the same TDP limits, and the same overall performance. Their exterior design is also identical, except for the presence of the liquid-cooling interface on the Liquid-Cooled Edition.

1. Battery-powered operation: Maximum TDP of 55W

2. 240W GaN fast charging + DC charging: Stable output of 75W-TDP

3. 240W GaN fast charging + DC port cable charging + Frost Bay: Stable output of 120W-TDP

4. When powered via USB port: Maximum TDP of 55W

Standard Edition

Weight: 1.3 kg

Cooling: VC cooling system + copper fins + dual fans (no Frost Bay support)

Performance: Up to 75W TDP

Liquid-Cooled Edition

Weight Increase: 1.3 kg + 70 g

Cooling: VC cooling system + copper fins + dual fans + built-in liquid-cooling module + Frost Bay support

Performance: Up to 75W TDP/Up to 120W TDP with Frost Bay

Apart from the liquid-cooling interface, both versions share the same exterior design.

Yes. Super X supports multiple interfaces for external displays:

USB4 full-function port: Supports PD charging, Thunderbolt/USB4 GPU docks, USB data transfer, and video output.

HDMI 2.1 video output

We chose not to include an OCuLink port due to design complexity considerations, as well as the need to ensure structural stability and maintain a compact device form factor.

Super X does not currently offer 4TB internal SSD options due to supply-chain limitations and the significant pricing volatility of high-capacity SSDs.

For users who need additional storage, Super X includes a high-speed Mini SSD expansion slot, allowing you to easily add 512GB, 1TB, or 2TB of additional storage without opening the device.

Yes, it has a MicroSD 2.0 slot, with a theoretical transfer speed up to 100MB/s and supports cards up to 1TB.

Yes, both screens support touch input.

The battery is 3.85V 5600mAh. In actual tests, it can run games like Honor of Kings for around 5 hours.

It has one fully-featured USB-C port that supports OTG. The port supports charging, USB 3.1 Gen 2 data transfer up to 10Gbps, and video output via HDMI and DisplayPort (DP). Current testing confirms stable DP output at 1920×1080 @ 60Hz. Only digital audio is supported via USB-C (no analog headphone support).

Note: The included USB-C cable does not support HDMI or DP video output. Users will need to purchase a compatible cable separately.

It features a 6.01"OLED main screen and a 3.92" OLED secondary screen, both with a 60Hz refresh rate and a maximum brightness of 450 nits.

It has R1, R2, and R3 buttons, but not M1, M2, L4, or R4. They are standard buttons, not customizable macro buttons like elite controllers.

ONEXSUGAR is powered by Qualcomm's most advanced chip for Android gaming handhelds — the Snapdragon G3 Gen 3. This chip uses a SoC (System-on-Chip) architecture, meaning the CPU and GPU are integrated on the same chip and share the main system memory (RAM). Therefore, there is no dedicated VRAM.

With 16GB of RAM, it can allocate up to 5–6GB. In general, more available VRAM leads to noticeably better emulator performance.

OneXSugar runs on the Android operating system and has the technical performance to run mainstream Android games. However, specific game compatibility should be based on the official requirements of the developer. It is recommended to download genuine games through official channels to ensure the best experience.

You can configure dual-screen functionality in the built-in Sugar Console app for customized mapping, even for apps without native dual-screen support.

You can split display content and show different screen ratios on each screen as desired.

No, the OneXPlayer G1 does not currently support VRR.

The OneXPlayer G1 supports a 144Hz refresh rate, and it also supports a 60Hz refresh rate.

No, the OneXPlayer G1 features an 8.8-inch LTPS display with a resolution of 2560x1600 and a color gamut covering 133% sRGB, offering vibrant and smooth visuals.

The OneXPlayer G1 features a native vertical screen (portrait orientation).

The OneXPlayer G1 has a battery capacity of 51.97Wh, or 13500mAh.

The OneXPlayer G1 comes with a 65W GaN fast charger that can charge the battery to 50% in just 25 minutes.

Yes, the OneXPlayer G1 features a dual-mode keyboard with a physical removable keyboard that includes a touchpad, and a virtual keyboard with a complete touch surface for smooth input.

The physical keyboard connects via pogo pins to the device. When detached, it can connect via Bluetooth using the BLE protocol.

The OneXPlayer G1 has two full-function USB 4.0 ports, one native Oculink interface, one USB-A 3.2 port, one 4.0 TF card slot, and a 3.5mm audio jack.

Yes, it supports a variety of devices and external GPUs via its multiple interfaces.

The OneXPlayer G1 is ergonomically designed with a comfortable grip to ensure easy and comfortable use.

The OneXPlayer G1 offers RAM options of 32GB and 64GB (non-upgradable). The NVMe storage uses an M.2 2280 PCIe 4.0x4 SSD, which is upgradeable, though official support for upgrades is not recommended.

The internal touchpad offers high sensitivity, allowing smooth, lag-free typing and gesture control, ensuring an enhanced user experience.

Yes, the OneXPlayer G1 comes with the original screen protector applied. Additional accessories are available for purchase separately.

No, the OneXPlayer G1 screen does not support stylus input, so the X1 stylus will not work on it.

The OneXPlayer G1 uses an M.2 PCIe 4.0 NVMe 2280 SSD. Specific brand and model information is not provided.

No, the OneXPlayer G1 supports PCIe 4.0, not PCIe 5.0.

ONEXGPU 2's external power supply prevents extra heat buildup, offers 330W of power, and makes maintenance easier compared to eGPUs with built-in power supplies.

The 100W reverse power supply provides more stable power, allowing devices to use high-power and turbo functions, which 65W cannot support.

Yes, ONEXGPU 2 can charge any Type-C device with up to 100W of power using the PD fast-charging protocol.

ONEXGPU 2 supports M.2 2280 NVME SSDs with PCIe 3.0 speeds. Smaller SSDs like 2242 and 2230 are also compatible but lack mounting screw holes.

The maximum transfer speed is 8Gbps, shared with the GPU through OCuLink or USB4.0 interfaces.

OCuLink has 64Gbps, while USB4.0 offers 40Gbps. OCuLink has nearly no bandwidth loss, while USB4.0 has around 15%.

SSDs use a maximum of 8Gbps bandwidth, and both OCuLink and USB4.0 offer sufficient bandwidth to prevent any significant impact on GPU performance.

Yes, drivers are required. You can download the drivers for ONEXGPU 2 from the DRIVER DOWNLOAD section on the website. Simply select ONEXGPU 2 to begin the download.

ONEXGPU 2 works with ONEXPLAYER models that have Thunderbolt 3, Thunderbolt 4, or OCuLink ports.

ONEXGPU 2 is made of durable 6063-grade aluminum alloy, measuring 229.5mm x 175mm x 43mm and weighing 1590g.